Power Steering Failure, FEH

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Re: Power Steering Failure, FEH

Postby Chr3412117 - March 18th, 2014, 6:31 pm

I posted before , but for anyone has had had power steering failure issues with their escape please email me at vtrainersinci@aol.com put escape in subject. I've had this happen and it a ripoff. The more info I can get the better we can go after this defect.
Chris
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Re: Power Steering Failure, FEH

Postby zvzmbi - April 9th, 2014, 4:36 pm

I drive a 2008 Ford Escape, and a few months ago the steering started rocking sideways back and forth when car was stationery, this has only got worse over the past couple of weeks.
Then the on a snowy day, I was making a right my steering wheel just become heavy slide a bit and managed to regain control of the vehicle but it took a lot of strength, thank God it was a long weekend with very little traffic around. Switched the car of and on and worked perfect. Drove the car to a local mechanic who advised about the sensor in the steering column. I decided to take it into my Ford dealer but they could not find an error code for the issue, of cause that’s after they charged me the $120 diagnostic fee to plug in a computer to the car, oh well.
They did some minor maintenance on the car and I was sent on my way. About 2 weeks ago the power steering went while I was driving to work, turning the car off didn’t work so I drove back home and it takes a lot to drive with no assist esp at lower speeds. Contacted my Ford dealer towed the car there was advised that this is an issue with the steering column, yadda yadda yadda, I had to get this replaced at a cost of abt $1800 Cdn.
So my question to Ford was “what causes this, and why is there no warning” haven’t received a proper answer yet.
Just going through online post I have found that there is an investigation which was opened in January 2013 for this issue by Transport Canada?
But for me that’s over a year ago, and this is just a safety issue, power steering should not just all of a sudden fail.
Ford has not acknowledged that there is a problem with these steering columns.
Even for this to take over a year and the only thing Transport Canada says is we are investigating, guess they will wait until there are confirmed fatalities to take this serious.
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Re: Power Steering Failure, FEH

Postby feh2goup - April 10th, 2014, 5:21 am

zvzmbi, if you haven't already done so, please report this to Transport Canada. Their contact number is earlier in this topic.

It seems that the public, through government, is rapidly becoming less tolerant of vehicle safety defects. Every day now it seems there are massive new recalls and car companies being slammed with fines for not handling safety defects appropriately. Just today, Toyota recalled 6 million cars, not because there have been any accidents or fatalities, but because there could be. These recalls will cost Toyota a lot, but I think when consumers see other makers such as Ford not stepping up to the plate, Toyota's brand will benefit. I'm not party to why Ford has not recalled these steering columns, but hopefully if they don't, government will force them. In the meantime, it's a potential public relations disaster. And if someone dies....

Correcting safety defects as they appear in older cars is going to cost lots of money. This will show up as higher car prices. But that would be cheap compared to human injury and deaths. Mediocre car makers will have to shift engineering money to making their cars safe and reliable rather than attractive. The smartest car makers will be able to build attractive cars that are safe and reliable, and sales will tilt their way.

Even the '08-'12 Escape rear hatches should be recalled. They have numerous leak problems that result in wet interiors. This has safety consequences in the form of electrical failures, mold and condensation on the inside of the windshield.
2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
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Re: Power Steering Failure, FEH

Postby feh2goup - April 25th, 2014, 1:31 am

2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
User avatar
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Re: Power Steering Failure, FEH

Postby shopsmith - April 29th, 2014, 6:41 am

Here is a great vid about the column.
http://www.youtube.com/watch?v=tT2rXlV2RkM
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Re: Power Steering Failure, FEH

Postby hvmariner - May 29th, 2014, 5:08 pm

Ford is recalling 2008-2011 Escapes and Mariners for this problem:
http://money.msn.com/business-news/arti ... d=17660211
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Re: Power Steering Failure, FEH

Postby feh2goup - May 31st, 2014, 8:32 pm

Thanks to the Escape owners who reported this problem and so helped make this recall happen. Thanks to Ford for doing the right thing. It certainly increases my respect for the brand.

The information releases I've seen about it indicate that at an official level, there are three versions of the problem. Depending on which you have, the solution may be just a software upgrade, replacing a sensor or module, or replacing the whole steering column assembly. This would explain some of the confusion on forums regarding what level of repair was appropriate.

I'm looking forward to having my repair cost refunded.
2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
User avatar
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Re: Power Steering Failure, FEH

Postby feh2goup - June 10th, 2014, 3:15 pm

I called XX Ford about the recall. They advised me to call Ford Canada. Ford Canada confirmed what I already knew: that there were three versions of this problem, and depending on the symptoms the solutions were to update software, replace a sensor module, or replace the steering column. They advised me to take my invoice to the dealership. The dealership would need to inspect the repair to ensure it was done properly and would go from there. I scheduled an appointment at XX Ford, who advised to allow 90 minutes for the service.

The appointment was this morning. The service representative immediately based his response on two themes. One was that although he had notice of the recall, he didn't have diagnostic and repair procedures yet. His other theme was that replacing the steering column was an excessive repair (despite this being done on Ford's advice to begin with, using a column bought from them, and despite him claiming a lack of diagnostic or repair information). He then had a conversation with the service manager, which didn't change the situation. He advised me to await the dealership getting more information from Ford.

I'm less than impressed by Ford's inconsistencies and wasting my morning.
2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
User avatar
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Re: Power Steering Failure, FEH

Postby feh2goup - August 6th, 2014, 9:12 pm

The next step is done. As you may recall, my steering failed in January and I had the column replaced by an independent garage. Today I took the FEH to a Ford dealership, who inspected it and found the installation to be correct, and they updated the software. Now I await approval of a refund of the repair.
2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
User avatar
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Posts: 799
E-C LEVEL 5
Congratulations on reaching 750 posts!
Joined: January 12th, 2013, 2:44 am

Re: Power Steering Failure, FEH

Postby feh2goup - August 27th, 2014, 7:48 pm

feh2goup wrote:The next step is done. As you may recall, my steering failed in January and I had the column replaced by an independent garage. Today I took the FEH to a Ford dealership, who inspected it and found the installation to be correct, and they updated the software. Now I await approval of a refund of the repair.


Got a call from the dealership today, my refund is approved and coming in the mail. Great to have this matter resolved.
2006 Suzuki Grand Vitara JLX-L, ~Maroon Red
2009 Escape Hybrid Limited AWD, Black, bought Jan.2013
- replaced ambient temperature sensor
- replaced hvac blend door motor
- updated SYNC software
- replaced water pump
- brake job
- replaced steering column
- replaced TPMS sensor
- multiple rear hatch water leaks fixed
- rattle in dashboard resolved as loose bolt in steering column coupler
- replaced underbody a/c lines to rear hvac
- replaced backup sensor
- replaced sway bar links
- replaced one outer tie rod (105,000 miles)
- replaced right front wheel bearing
- replaced ball joints
- another brake job
User avatar
feh2goup
 
Posts: 799
E-C LEVEL 5
Congratulations on reaching 750 posts!
Joined: January 12th, 2013, 2:44 am

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