lilith969 wrote:I was told by Ford Motor Company service department by a woman named Charlean last week that Ford Motor Co. wanted to make it right that they wanted to fix this problem. She said that Ford would replace my steering column free of charge and she was going to call a dealership of my choice to have the work done. That I had to call the dealership and make the appointment. Well today I did just that. Well the dealership didnt know anything about what I was talking about. That Charlean never called them to make any repairs and that my case was closed by Ford on Dec 15th. So as I thought when I was talking to Charlene that it was BS. So I will be contacting a attorney to see if I can get a class action law suit going. I see by all the responses to my post there are many of people with this very same issue. Ford Motor company will not get away with this.
I replied to your PM, and please check your inbox.
I’ll be here if you need anything else.